ServiceNow Developer/Admin
Candidate Details
- Primary Skills
- ServiceNow Development, ITIL Process Implementation, Custom Application Development, Performance Tuning, Integration with External Platforms
- Secondary Skills
- Data Migration, Email Notifications, User Management, Reporting Tools, Cloud Management
- Experience
- 10 years
- Availability
- Immediate
- Work Mode
- Hybrid
- Engagement Type
- W2 - Full Time
Primary Skills
- ServiceNow Development
- ITIL Process Implementation
- Custom Application Development
- Performance Tuning
- Integration with External Platforms
Secondary Skills
- Data Migration
- Email Notifications
- User Management
- Reporting Tools
- Cloud Management
Candidate Summary
Title: ServiceNow Developer/Admin
Total Experience: 8 years
Domain Expertise:
IT Service Management (ITSM) - specializing in ServiceNow applications. Core technical stack: ServiceNow, ITSM Suite, JavaScript, HTML, SQL. Key specializations: Custom application development, ITIL process implementation, and performance tuning of ServiceNow setups. Career focus: Known for delivering efficient ITSM solutions and enhancing service delivery through automation. Major career milestones include successful upgrades of ITSM suites and integration of various external platforms with ServiceNow. Key projects delivered include comprehensive BCM plans and custom inventory tracking applications, significantly improving operational efficiency
Core Technical Stack:
ServiceNow, ITSM Suite, JavaScript, HTML, SQL. Key specializations: Custom application development, ITIL process implementation, and performance tuning of ServiceNow setups. Career focus: Known for delivering efficient ITSM solutions and enhancing service delivery through automation. Major career milestones include successful upgrades of ITSM suites and integration of various external platforms with ServiceNow. Key projects delivered include comprehensive BCM plans and custom inventory tracking applications, significantly improving operational efficiency
Key Specializations:
Custom application development, ITIL process implementation, and performance tuning of ServiceNow setups. Career focus: Known for delivering efficient ITSM solutions and enhancing service delivery through automation. Major career milestones include successful upgrades of ITSM suites and integration of various external platforms with ServiceNow. Key projects delivered include comprehensive BCM plans and custom inventory tracking applications, significantly improving operational efficiency
Career Focus:
Known for delivering efficient ITSM solutions and enhancing service delivery through automation. Major career milestones include successful upgrades of ITSM suites and integration of various external platforms with ServiceNow. Key projects delivered include comprehensive BCM plans and custom inventory tracking applications, significantly improving operational efficiency
Work Experience:
ServiceNow Developer/Admin — Citibank (March 2023 – Present)
ServiceNow Developer/Admin — Blue Cross Blue Shield (March 2022 – March 2023)
ServiceNow Developer/Admin — Axis Bank (March 2020 – January 2022)
ServiceNow Developer/Admin — Virtusa Technologies (March 2018 – February 2020)
ServiceNow Developer/Admin — HGS (September 2016 – March 2018)
Technical Skills:
ServiceNow Tools, ITSM 8.1/7.6.x/6.x, CMDB 2.x/7.x, Java, HTML
Soft Skills:
Analytical skills, Problem-solving, Communication, Leadership, Project management
Certifications:
ServiceNow Certified System Administrator
Resume
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